[{"data":1,"prerenderedAt":89},["ShallowReactive",2],{"support":3},{"id":4,"contactSection":5,"downloads":26,"extension":41,"faqSection":42,"finalCta":61,"hero":67,"meta":75,"quickHelp":76,"relatedService":78,"seo":84,"stem":87,"__hash__":88},"support\u002Fmarketing\u002Fpages\u002Fsupport.yml",{"eyebrow":6,"title":7,"cards":8},"CONTACT","Reach the support team",[9,15,21],{"icon":10,"title":11,"description":12,"value":13,"valueHref":14},"Phone","Call support","For urgent issues or live troubleshooting.","303-791-3301, option 2","tel:+13037913301",{"icon":16,"title":17,"description":18,"value":19,"valueHref":20},"Mail","Email support","Send screenshots, error details, and context.","support@fakebrains.com","mailto:support@fakebrains.com",{"icon":22,"title":23,"value":24,"note":25},"Clock","Support hours","Mon–Fri, 8:00 AM–5:00 PM MT","For urgent issues after hours, call and leave a detailed message.",[27,34],{"platform":28,"icon":29,"title":30,"description":31,"ctaLabel":30,"href":32,"note":33},"PC","Monitor","Download for PC","Use this on Windows desktops and laptops.","https:\u002F\u002Ffbdocs.blob.core.windows.net\u002Ffb-de5db3\u002FStoreNSend\u002F2afda85569df44c2b9e0d596b4aaa8d9-client.exe","Open the file after downloading, then follow your technician's instructions.",{"platform":35,"icon":36,"title":37,"description":38,"ctaLabel":37,"href":39,"note":40},"Mac","Laptop","Download for Mac","Use this on Mac desktops and MacBooks.","https:\u002F\u002Fremotesupport.dl-files.com\u002Fclient\u002Fmacos\u002Fcustom?apihostname=remotesupport.dl-files.com&productname=Fakebrains+Remote+Support&customizationid=640ec9de-fe35-474a-a758-4525230fd4b5","Click download, open the file, and follow your technician's instructions.","yml",{"eyebrow":43,"title":44,"items":45},"FAQ","Common questions",[46,49,52,55,58],{"question":47,"answer":48},"When should I use the Remote Support download?","Use it when a Fake Brains technician asks you to start a remote support session so we can help troubleshoot directly on your computer.",{"question":50,"answer":51},"Do I need admin rights to run the support client?","In many cases it will run without a full install, but some environments or security policies may require elevated permissions.",{"question":53,"answer":54},"Is the remote support session secure?","Sessions are initiated by you and should only be started while you are actively working with a Fake Brains technician.",{"question":56,"answer":57},"What should I have ready before contacting support?","Please have your company name, a description of the issue, any screenshots or error messages, and the best callback number for your team.",{"question":59,"answer":60},"What are your support hours?","Our standard support hours are Monday through Friday, 8:00 AM to 5:00 PM MT. For urgent issues after hours, call and leave a detailed message.",{"eyebrow":62,"headline":63,"body":64,"callLabel":65,"callHref":14,"emailLabel":66,"emailHref":20},"NEED IMMEDIATE HELP?","Talk to Fake Brains Support","Call or email us and we'll help get you to the right person.","Call Support","Email Support",{"eyebrow":68,"headline":69,"subheadline":70,"steps":71},"FAKE BRAINS SUPPORT","Download the Support Client","Need help from our team? Choose your computer below, download the client, and your technician will guide you through the rest.",[72,73,74],"Pick your computer","Download and open the client","Your technician connects and helps",{},{"label":77,"callLabel":65,"callHref":14,"emailLabel":66,"emailHref":20},"Need help right now?",{"eyebrow":79,"title":80,"body":81,"linkLabel":82,"href":83},"CLIENT DEVELOPMENT","Need a custom enhancement or a roadmap item accelerated?","Beyond day-to-day support, we scope and schedule roadmap acceleration and custom development for publishers—with clear requirements, a quote, and a committed delivery window.","Explore Custom Development","\u002Fservices\u002Fcustom-development",{"title":85,"description":86},"Support - Download the Support Client | Fake Brains","Get help from the Fake Brains team. Download the remote support client for PC or Mac so a technician can troubleshoot directly, or reach us by phone and email. Mon-Fri, 8 AM-5 PM MT.","marketing\u002Fpages\u002Fsupport","N6H9FWbkwtRKq8ng0WAGfR0jGtyevforheDa3CAKgXM",1791402836988]